Privacy Policy

1. Introduction

Raku Room ("we", "us", "our") is committed to protecting the personal information of everyone who visits our website or engages our services. This policy explains what information we collect, how we use it, and the rights you have in relation to it.

This policy is written in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions about how we handle your data, please contact us at [email protected].

2. Data Controller

The data controller is:

Raku Room
27 Jalan Bangsar, 59200 Kuala Lumpur, Malaysia
Email: [email protected]

3. Information We Collect

Information you provide directly

• Your name and email address when you submit our contact form
• Your phone number, if you choose to include it
• Any details you include in your message about your project or property

Information collected automatically

• Browser type, device type, and operating system
• Pages visited and time spent on the site (via analytics tools, if consent is given)
• Referring website address
• Approximate location based on IP address

Legal basis for processing

We process your data on the following bases: your consent (for analytics and marketing cookies); the performance of a contract or pre-contractual steps (for enquiry responses); and our legitimate interest in operating and improving our business.

4. How We Use Your Information

• To respond to enquiries you submit through the contact form
• To carry out and manage any design services you engage us for
• To understand how our website is used and to improve it
• To comply with legal obligations

We do not use your personal data for automated decision-making or profiling. We do not sell your data to third parties.

5. Data Sharing

We may share your information with:

• Service providers: including email platform providers and website hosting services, who process data on our behalf under appropriate agreements
• Analytics providers: Google Analytics may receive anonymised usage data if you have consented to analytics cookies
• Legal authorities: where required by Malaysian law or by a court order

We do not share your information with advertising networks without your explicit consent.

6. Data Retention

We retain enquiry and contact data for up to 24 months after our last communication with you. Data related to completed service engagements may be retained for up to 7 years for accounting and legal purposes. Analytics data is retained according to the platform's standard settings.

7. Data Protection

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. These include encrypted data transmission (HTTPS), access controls on our systems, and regular review of our security practices.

In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.

8. Cookies

We use cookies on this website. Essential cookies are always active. Optional analytics and preference cookies are only set if you give your consent. For full details, please read our Cookie Policy.

9. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing based on consent at any time
• Request that we stop processing your data in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

11. Children

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries:

Email: [email protected]
Address: 27 Jalan Bangsar, 59200 Kuala Lumpur, Malaysia